Objective: To establish follow-ups as a fundamental part of customer service by ensuring timely communication, addressing concerns, and demonstrating reliability.
VP Article: The Significance Of Following Up With Your Clients
INSTRUCTIONS: BEFORE STARTING THE ACTIVITY, MAKE SURE TO READ ALL INSTRUCTIONS FROM TOP TO BOTTOM.
Use Loom to record yourself while reading the article aloud. You may split the reading part into as many recordings as necessary. Now, imagine yourself as a café owner—how would you encourage customers to keep coming back? How can you make your shop their go-to place whenever they crave a snack or a cup of coffee? What strategies would you use for aftercare or follow-ups to keep your customers engaged and ensure they continue choosing your business over competitors? Write your response in your Virtual Professionals notebook with a minimum of at least 200 words.
Do not use ChatGPT or any AI tools to generate your output. However, you may use ChatGPT to check the grammar.
Important Note: As much as possible, do this activity when you are calm, not rushed, and when your mind is clear and relaxed. Avoid doing it during busy or stressful moments to fully benefit from the experience.
How To Send:
Using your VP Gmail, add the SUBJECT line: Activity 50: Building Bridges | VP Screen Name, and take a photo/s of your output and change the photo’s file name according to the sequence of the pages in your Virtual Professionals notebook. For example: Activity 50 (1), Activity 50 (2). Send it to info.virtualprofessionals@gmail.com and CC michelle.virtualprofessionals@gmail.com along with the Loom recording link/s.
Before sending the Loom recording, make sure to update the title of your recording. The file name should match the subject line of your email. If you have multiple recordings, include a number to indicate the sequence.
Example:
- Activity 50: Building Bridges | VP Screen Name (1)
- Activity 50: Building Bridges | VP Screen Name (2)
Goal: To strengthen customer relationships, promote business growth, and ensure long-term retention by proactively following up and providing after-care services. This includes continued support, addressing concerns, and reinforcing client satisfaction with professionalism and courtesy.
Virtual Professionals 