Objective: To develop and apply strategies for conducting successful phone calls that enhance critical thinking and improve the ability to respond quickly and confidently to customer inquiries, ensuring clear communication and effective problem-solving.
VP Article: 12 Tips For A Proper And Successful Phone Call
INSTRUCTIONS: BEFORE STARTING THE ACTIVITY, MAKE SURE TO READ ALL INSTRUCTIONS FROM TOP TO BOTTOM.
Use Loom to record yourself while reading the article aloud. You may split the reading part into as many recordings as necessary. Then, imagine receiving a call or an email from an upset client or customer who was dissatisfied with your service or how you handled your work. Base your answers on your own experience or on an experience you’ve heard from your co-VAs. In your Virtual Professionals notebook, write your response addressing the following complaints from the caller:
Caller complaints:
“I need this fixed right now! I can’t keep waiting!”
“I’ve explained this multiple times! Why do I have to keep repeating myself?”
“Why is this task taking you so long? It should be simple!”
“If you’re unsure about something, why don’t you ask instead of making assumptions?”
“You missed an important detail—do I have to double-check everything?
Your goal is to show that you understand their concerns, that you’re listening, and that you’re there to help. Make sure to answer these thoroughly and with patience and understanding. Your answer should be composed of at least 200 words.
Do not use ChatGPT or any AI tools to generate your output. However, you may use ChatGPT to check the grammar.
Important Note: As much as possible, do this activity when you are calm, not rushed, and when your mind is clear and relaxed. Avoid doing it during busy or stressful moments to fully benefit from the experience.
How To Send:
Using your VP Gmail, add the SUBJECT line: Activity 29: Call Strategy | VP Screen Name, and take a photo/s of your output and change the photo’s file name according to the sequence of the pages in your Virtual Professionals notebook. For example: Activity 29 (1), Activity 29 (2). Send it to info.virtualprofessionals@gmail.com and CC michelle.virtualprofessionals@gmail.com along with the Loom recording link/s.
Before sending the Loom recording, make sure to update the title of your recording. The file name should match the subject line of your email. If you have multiple recordings, include a number to indicate the sequence.
Example:
- Activity 29: Call Strategy | VP Screen Name (1)
- Activity 29: Call Strategy | VP Screen Name (2)
Goal: To equip the team with the skills and strategies needed to handle phone calls effectively, enhancing critical thinking, building confidence in real-time responses, and ensuring clear, solution-focused communication with clients.
Virtual Professionals 