Objective: Enhance communication and interpersonal skills through consistent practice and by patiently and professionally handling customer inquiries. Aiming to provide effective responses and ensure customer satisfaction.
VP Article: Effective Customer Service Phrases That Work Wonders
INSTRUCTIONS: BEFORE STARTING THE ACTIVITY, MAKE SURE TO READ ALL INSTRUCTIONS FROM TOP TO BOTTOM.
Use Loom to record yourself while reading the article aloud, ensuring you fully understand its content. You may split the reading part into as many recordings as necessary. Next, imagine receiving a call from an angry customer named Ben. He is upset about a recent purchase and mentions that he tried calling your client, a real estate agent, but couldn’t get through as they weren’t answering.
Using your own words, how would you persuade Ben to stay calm if he insists on speaking with your client when you’re also unable to reach your client yourself? Write your answers in your Virtual Professionals notebook with a minimum of 200 words.
Do not use ChatGPT or any AI tools to generate your output. However, you may use ChatGPT to check the grammar.
Important Note: As much as possible, do this activity when you are calm, not rushed, and when your mind is clear and relaxed. Avoid doing it during busy or stressful moments to fully benefit from the experience.
How To Send:
Using your VP Gmail, add the SUBJECT line: Activity 20: Role Playing | VP Screen Name, and take a photo/s of your output and change the photo’s file name according to the sequence of the pages in your Virtual Professionals notebook. For example: Activity 20 (1), Activity 20 (2). Send it to info.virtualprofessionals@gmail.com and CC michelle.virtualprofessionals@gmail.com along with the Loom recording link/s.
Before sending the Loom recording, make sure to update the title of your recording. The file name should match the subject line of your email. If you have multiple recordings, include a number to indicate the sequence.
Example:
- Activity 20: Role Playing | VP Screen Name (1)
- Activity 20: Role Playing | VP Screen Name (2)
Goal: Encouraging the ability to remain calm and composed during confrontations to think clearly and respond effectively.
Virtual Professionals 